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Q. Can I take a photo of my docs with my phone and text them with my phone?A.
Please see this page for guidance on sharing documents with us.
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Q. Can I mail a picture of my drivers license along with my check?A.
Please see this page for guidance on sharing a copy of your ID.
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Q. where do I mail my currency?A.
Please view this link which contains specific instructions on how to pack your currency. We would also recommend watching this video which describes the entire redemption process.
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Q. Am I able to sell 250k notes? Thank you.A. We need to know what specific currency you’re referring to. If you’re referring to the IQD, there is no 250k note. There is, however, a 250 Dinar note, and we do exchange it.
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Q. Can you please explain the red/green Buy/Sell/Mkt info on your homepage? What is it telling me?A. Red symbolizes the exchange rate appreciating in relation to the dollar, and green means that the exchange rate is depreciating in relation to the dollar.
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Q. How long does it take for direct deposit to transfer?A. Although we quote two business days, over 95% of the time you will receive your direct deposit payment on the next business day (from the day that we received it).
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Q. I purchase currency and give it to someone else, they exchange it at a higher rate. Who is responsible for the taxes on the difference?A. We do not offer any advice on taxes—we recommend that you contact a tax professional.
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Q. Do you have a physical location (an office) in las vegas NV where you can buy from?A. We service all of Nevada, but we're an internet-based company and don't offer any walk-in service in any state.
Check out our new Money Talks post on Vietnam