Knowledge Base

A. We provide a dashboard where you can see the status of your orders by simply creating a login when you order. Please email info@safedinar.com with your order number for further assistance.

A. Prices vary depending on several factors such as supply/demand, market rate, and inventory. Our company has competitive prices in regard to other currency exchanges in the country.

A. We have two options for delivery: overnight business day, or 2-business day delivery. Orders ship as soon as they are approved, and our daily shipping cutoff is 2pm Eastern Time.

A. Once an order is placed on our website, you will see all this information on the screen and will receive it via email as well. Verification documents may be uploaded into your customer profile, or sent via email to info@safedinar.com, by text to (617)600-8723, or by FAX to (617)467-6400 (we do not usually recommend faxing as the image quality is a bit poor).

A. Yes, we have a texting option available. Our text number is (617)600-8723.

A. Instructions to provide verification documents appear on the screen and are e-mailed to each customer after the order is placed. Once verification documents are received, your order is approved to ship, and the customer receives delivery information.

A.

You may look up an exchange rate through this link. Please keep in mind that exchange rates may fluctuate at any time.

A. Our phone number is (877)723-3391. Our office is staffed Mon - Fri 9 am 5 pm (EST). If our office is closed, you will be redirected to our answering service, and you may leave a message for a callback the next business day.