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Q. I want to get paid by direct deposit for my redemption, but I don’t have a voided check. What can I do?A. No problem, you have several other options: a direct deposit form from your bank, a copy of a bank statement, or any other documentation containing your bank account and routing numbers will do!
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Q. How do I store my dinar?A.
If you’re trying to keep your notes in uncirculated condition, store them in a plastic bag in a dark, cool, dry and safe. Light, heat, and dirt are the main threats to uncirculated quality. For additional information on storage, see this FAQ.
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Q. I requested and received an RA, but made a mistake on the number of notes. Do I have to wait a month and request a new RA?A.
Getting the note count exactly right on your RA is extremely important. If you can’t correct the mistake and send it with an error, we can’t guarantee the immediate execution of the redemption. If you know this has occurred, contact us immediately so we can work to resolve the situation.
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Q. Why don’t you accept notes with holes?A. If a note has been extremely damaged, we’re unable to sell them, and therefore we don’t redeem them. This includes significant tears and holes in the note.
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Q. Do you provide help with placing an order?A.
Of course! We’re happy to offer phone assistance when placing an order. If you’re making a redemption, we recommend you first read our packaging instructions. For a detailed breakdown of the redemption process, take a look at our in-depth redemption article.
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Q. Do you have instructions on how to package currency?A.
Yes! Take a look at our redemption packing instructions, as well as our in-depth article all about redemptions.
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Q. If I order tonight when will my order be processed?A. Our processing cutoff is around 2pm Eastern Time. If we have all your info and documents by that time, your order can be delivered as early as the next day (depending on the shipping option you selected).
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Q. Can I combine orders of multiple currencies?A. Yes!
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